Right of withdrawal

In accordance with the Code of Economic Law, as a consumer (within the meaning of Article I.1.2 ° of the Code of Belgian Economic Law), you have the right to withdraw and therefore have the right to renounce your purchase made on the Site, without having to justify any reason, without penalty, only the return costs being at your expense.

The Code of Economic Law provides that the purchaser of a product has to do so a period of 14 calendar days following the day of delivery of the article to the purchaser-consumer (or a third party other than the carrier and designated by the consumer). If this period normally expires on a Saturday, Sunday or public holiday, it is extended until the next working day. Beyond this deadline, Enora Antoine reserves the right to refuse the exchange or refund; your requests made beyond this 14-day period should be sent to the following email address: contact@enoraantoine.com.

Any return must be reported in advance to Enora Antoine Boutique by email (at the address contact@enoraantoine.com) in which you will send either the completed withdrawal form, or a non-declaration. ambiguous setting out the decision to withdraw from the sales contract. You must return the item ordered to Enora Antoine within fourteen (14) calendar days of communicating to Enora Antoine your decision to withdraw from the contract.

The return of the products will be made by registered mail with acknowledgment of receipt and at the expense of the waiver by informing Enora Antoine beforehand by email at contact@enoraantoine.com. Returns are made at your own risk, to the address which will be sent to you by email. Returned products must be protected in a manner at least equivalent to the protection used for the original shipment. The exchange or refund of items can only be accepted if the items ordered are returned to us in perfect condition, neither worn, washed, soiled, nor damaged.

You will be responsible for the return costs. Any refunds will be made by bank transfer, within fourteen (14) days following either the recovery of the items or the sending, by you, of proof of shipment of the items, in accordance with the above, the earliest of these dates being taken into account. The refund does not include any additional initial delivery charges due to your express choice of a delivery method other than the standard and less expensive delivery offered by Enora Antoine.

According to Article VI.53 of the Code of Economic Law, the goods sold on the site www.enoraantoine.com which are made according to the personalized specifications of the consumer (tailor-made creation), the latter shall not has no right to renounce the purchase (right of withdrawal), right of return or right of exchange of products.

Once the order has been validated on the site or the order form signed for agreement, the user acknowledges that his acceptance is made in full consideration of the description of the jewel, object of the sale, and that it constitutes a firm and irrevocable commitment. The sale is then considered complete, and its price is immediately due. From this moment, the user has no right of rectification, exchange or return (especially in the event of a size or text error).

Cancellation form to download here